Prices and Specifications
All prices and specifications are subject to change without notice. We will charge you the price you see on our web site at the time you place your order. If you are concerned, please confirm price and availability when ordering. 

Returns/Refunds/Shipping mistakes
If you are not satisfied with your order (or a portion of your order), the merchandise can be returned within 21 days of you receiving it, at the customer's cost, using pre-paid freight. You must contact TRAIL PALS first, for a Return Authorization #, and instructions on where to send it. Then send it back, along with the original receipt. All items must arrive in their original condition, in the original package, and in saleable condition. We recommend insuring the package against loss. Each shipment must be accompanied by a Return Authorization #, or it will not be accepted. You will be sent a full refund within 1 week of the receipt of the merchandise by TRAIL PALS, if the previous specified conditions are met. Original shipping and handling costs are non-refundable. If we send you the wrong item, we will pay for it to be returned and also the shipping and handling charge to send the correct item back to you. Items proven defective that are eligible to be covered by a manufacturer's warranty must be returned directly to the manufacturer by the customer and dealt with under the manufacturer's return policies. We will assist you with this type of return. If we ship your purchase to an address that is not correct because you accidentally furnished us the wrong shipping address-- and the shipment is returned to us--we will request another shipping fee to re-ship it or refund your money for the purchase, but not the shipping fee.

*Custom orders (including custom cuts) are not returnable!
*Sorry, no returns or exchanges on books, videos, audio tapes or computer software.

Exchanges
TRAIL PALS merchandise to be exchanged must be sent back to us within 21 days. Contact us first for a Exchange Authorization #, which will be issued when we agree to the exchange. Then send the items back, at the customer's cost, using pre-paid freight. All items must arrive in their original condition (unused), with the original receipt, in the original package, and in saleable condition, unless the merchandise is determined to be defective by TRAIL PALS. We recommend insuring the shipment against loss. Each shipment must be accompanied by a Exchange Authorization #, or it will not be accepted. Include a new order for merchandise with the shipment. TRAIL PALS will ship the new items and the customer will pay the shipping and handling fees, unless the item is defective.

Privacy Policy--personal information & credit cards
TRAIL PALS Horse Trailer Accessory Store does not make our customer's names, street or e-mail addresses available to anyone for any reason! We only collect this information so that we have several ways to get in touch with you if your order needs attention. A few minutes after the order is made, our customer's credit card numbers are destroyed in our records.